General conditions of sale of the Tourist Office Cat.I
“BEAUNE & THE BEAUNE REGION
Article 1
Registered Tourist Offices, in accordance with the law of July 22, 2009, are authorized to book and sell all types of leisure and hospitality services of general interest within their area of operation. They make it easier for the public to find what they are looking for, by offering a choice of services. Tourist Offices are local tourism organizations that are available to service providers and have signed a mandate agreement with them. The Tourist Offices cannot be held responsible for the use of these contracts by third parties or for purposes other than tourism. Article 2 – Duration of the service The customer mentioned on the voucher (or ticket) indicating a service of a given duration may not, under any circumstances, claim any right to remain in the premises at the end of the service.
Article 3 – Liability
The Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” which offers services to a customer is the sole interlocutor of this customer and is responsible to him for the execution of the obligations arising from the present conditions of sale. The Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” cannot be held responsible for fortuitous events, cases of force majeure or the actions of any person unrelated to the organization and running of the service.
Article 4 – Booking
Reservations become firm when the full price has been paid to the Office de Tourisme Cat.I “BEAUNE & PAYS BEAUNOIS” before the date and time shown on the voucher (or ticket).
Article 5 – Voucher
As soon as the cost of the service has been collected, the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” will give the customer two copies of the voucher (or ticket), one of which must be given to the service provider by the customer on arrival.
Article 6 – Arrival
The customer must arrive on the day and at the time specified on the voucher (or ticket). If this is not possible, the customer must inform the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS”. In the event of late arrival or last-minute impediment, the customer must notify the service provider whose address and telephone number or e-mail address appear on the purchase ticket.
Article 7 – Cancellation by the customer.
All cancellations must be notified to the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” reception department on + 33 (0)3 80 262 130 or by e-mail [email protected], specifying the order number. The customer must obtain a cancellation number confirming that the cancellation has been registered. If the cancellation is made less than 24 hours before the date of the service, 100% of the order amount will be retained. If the customer fails to show up, 100% of the order amount will be retained.
Article 8 – Modification by the service provider or the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” of a substantial element of the service
If, before the scheduled start date of the service, the Office de Tourisme Cat.I “BEAUNE & PAYS BEAUNOIS” is obliged to make a change to one of the essential elements of the service, the purchaser may : – either cancel the reservation and obtain, without penalty, the deferred reimbursement of the sums paid; – or accept the modification or substitution of service locations proposed by the seller. Any reduction in price will be deducted from any sums still owed by the purchaser and, if the payment already made by the latter exceeds the price of the modified service, the overpayment will be returned to the customer before the start of the service.
Article 9 – Inability of the seller to provide the services stipulated in the contract during the course of the event
If, during the course of the service, the vendor is unable to provide a preponderant part of the services provided for in the contract, representing a non-negligible percentage of the price paid by the purchaser, the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS”, without prejudice to any claims for damages, will offer a replacement service and will bear any additional costs. If the service accepted by the purchaser is of inferior quality, the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” will reimburse the difference in price before the end of the service. If the seller is unable to offer a replacement service, or if the buyer refuses the replacement service for valid reasons, the seller will pay the buyer compensation calculated on the same basis as in the case of cancellation by the seller.
Article 10 – Cancellation by the seller
When the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” cancels a tour due to the service provider, it must inform the purchaser before or at the time of departure of the tour. The purchaser will be reimbursed, as far as possible, immediately or at a later date for the sums paid – without any compensation.
Article 11 – Interruption of service
In the event of interruption of the service by the customer, no refund will be made.
Article 12 – Capacity
The present voucher (or ticket) is issued for a specific number of people. If the number of participants exceeds the capacity of the service, the service provider may refuse to accept additional customers.
Article 13 – Transfer of voucher by customer
The purchaser may assign his voucher to a transferee who meets the same conditions as he does for the service. In this case, the purchaser must inform the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” before the start of the service. The voucher must be transferred at cost price. The transferor and the transferee are jointly and severally liable to the vendor for payment of the balance, the price and any additional costs incurred by the transfer.
Article 14 – Insurance
The customer is responsible for all damage caused by himself. He is invited to take out a holiday insurance policy to cover these various risks.
Article 15 – Special conditions for services
The special conditions of the services sold by the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” are communicated with the voucher (or ticket). Insufficient numbers of participants may be a valid reason for cancelling certain types of service. In this case, the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” will refund all sums paid, to the best of its ability, either immediately or at a later date.
Article 16 – Disputes
Any complaint relating to a service must be submitted to the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” within 3 days of the start of the service. Any other complaint relating to a service must be addressed, as soon as possible, by letter, to the Office de Tourisme Cat.I “BEAUNE & PAYS BEAUNOIS”, the only body competent to issue a decision on disputes. Any dispute relating exclusively to the application of the present terms and conditions will fall within the exclusive jurisdiction of the courts of the head office of the Office de Tourisme Cat.I “BEAUNE & PAYS BEAUNOIS” or of the chief town of its department.
Article 17 – Professional liability
The Office de Tourisme Cat.I “BEAUNE & PAYS BEAUNOIS” has taken out professional civil liability insurance for local non-profit tourist organizations (article 60 of decree n° 94-490 of June 15, 1994) n° 082509/J with the company :
GENERALIASSURANCE BENOIT20 bis rue du faubourg Saint JacquesBP 5005221202 BEAUNE CEDEXTel 03 80 24 75 80 – Fax 03 80 24 90 22
Article 18 – Registration
L’Office de Tourisme Cat.I “BEAUNE & PAYS BEAUNOIS” is registered in the ATOUT France register of travel and holiday operators under number IM021100008.
Article 19 : Confidentiality and protection of personal data
L’Office de Tourisme Beaune & Pays Beaunois is likely to process your personal data in accordance with the applicable regulations and the personal data protection policy of its customers, prospects and partners, which can be accessed here.
Special conditions for distance selling
Article 1 : The order
All orders placed online or remotely with the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” imply acceptance, without reservation or restriction, of the present special conditions for remote sales. These conditions can be consulted at any time on the website www.beaune-tourisme.fr under the heading “C.G.V.”.
Article 2 : Terms of performance and delivery
The Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” offers its customers services provided by partner service providers. The vouchers (or tickets) corresponding to each service are sent to the customer by e-mail in PDF format. These vouchers (or tickets) will be requested from the customer by the service provider during the visit. These vouchers (or tickets) are valid for the period and service indicated. In the event of the failure of one or more service providers, the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” undertakes to provide an equivalent service, without this giving entitlement to any compensation; if, for any reason whatsoever, one of the services booked cannot be provided or replaced, the “BEAUNE & PAYS BEAUNOIS” Tourist Office undertakes to provide an equivalent service, without this giving entitlement to any compensation.If, for any reason whatsoever, one of the services booked cannot be provided or replaced (in whole or in part), the customer will only be entitled to reimbursement of the service in question, to the exclusion of all damages and interest.
Article 3 : Payment
Payment for online purchases is made by credit card (Visa, Mastercard, Carte Bleue) via the Paybox System https://www.paybox.com/agrements-et-certifications/ secure payment system.) Electronic tickets in PDF format are sent by e-mail once the order has been validated and payment accepted.
Article 4 : Cancellation by the customer
In accordance with the French Consumer Code and the provisions of articles L121-21, the customer has a cancellation period of 14 clear days from the date of receipt of the e-tickets, without having to justify his decision or pay any penalties. However, in accordance with articles 121-21-8, and as an exception to article L121-21, the customer has no right of withdrawal for leisure activities that must be provided on a specific date or during a specific period. In this case, all orders are firm and final. All cancellations must be notified to the “BEAUNE & PAYS BEAUNOIS” Tourist Office Cat.I reception department on + 33 (0)3 80 262 130 or by e-mail [email protected], specifying the order number. The customer must obtain a cancellation number confirming that the cancellation has been registered. If the cancellation is made less than 24 hours before the date of the service, 100% of the order amount will be retained. In the event of no-show, 100% of the order will be retained.
Article 5 : Disputes
Any complaint relating to a service must be submitted to the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” within 3 days of the start of the service. Any other complaint relating to a service must be addressed, as soon as possible, by letter, to the Office de Tourisme Cat.I “BEAUNE & PAYS BEAUNOIS”, the only body competent to issue a decision on disputes. Any dispute relating exclusively to the application of the present terms and conditions shall fall within the exclusive jurisdiction of the courts of the head office of the Office de Tourisme Cat.I “BEAUNE & PAYS BEAUNOIS” or of the chief town of its department. Only the French version of these terms and conditions shall be binding for their interpretation.
Article 6 – Modification relating to the customer’s situation
The customer undertakes to inform the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS”, in writing or by e-mail, of any modification concerning his situation (in particular, change of address, bank details, etc.) The Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” shall not be held responsible for any consequences that the customer and/or third parties may suffer in the event that the customer fails to notify the Tourist Office Cat.I “BEAUNE & PAYS BEAUNOIS” of any change concerning his/her situation. Force majeure : The parties will not be held responsible, or considered as having failed to comply with the present special conditions of sale, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the jurisprudence of the French courts.
Article 7 : Confidentiality and protection of personal data
L’Office de Tourisme Beaune & Pays Beaunois may process your personal data in accordance with the applicable regulations and the personal data protection policy of its customers, prospects and partners, which can be accessed here.
